Delete your Skool Ride account

Email support@skoolride.app from the email address registered to your account, or from any address as long as you include the phone number registered to the account. We need one of those two things to confirm the request comes from the account holder.

Tell us that you want your account deleted, and include your role — parent, driver, or school administrator — along with your school's name or code if you know it. That helps us find the right records.

You can also ask your school administrator to remove your account. School administrators can delete the parents, drivers, and students belonging to their own school.

Parent accounts. Your account and profile, the children enrolled under it, their pickup and drop-off details and map coordinates, and the connection records linking them to a school or driver.

Driver accounts. Your account and profile, your verification documents — licence, national identity document, vehicle and emergency kit photographs — your vehicles, your last reported live location, and your trip records.

School accounts. Deleting a school removes the school and everything scoped to it: its administrator accounts, its drivers, its students, its vehicles, its trips, and its payment receipts.

Deletion is permanent. Deleted records cannot be restored.

You do not have to close your account to have particular data removed. Parents can ask us to remove a child's record, a pickup or drop-off address, or a saved home location. Drivers can ask us to remove a saved base location or a vehicle. The rest of the account stays active.

Use the same email address and the same details as above, and say which item you want removed rather than the whole account. These requests are completed within the same 30 days.

Some of this you can change yourself without writing to us: parents can update a child's pickup location and their saved home location from the app, and drivers can update their base location. Ask us when you want the data removed rather than replaced.

We will confirm your request and complete the deletion within 30 days of receiving it. If we need more information to identify your account, we will reply to the address you wrote from.

Vehicle positions reported during trips are deleted automatically after 30 days, regardless of whether you request account deletion. If your account is deleted sooner, the position data associated with it is removed at that point.

We may retain a minimal record where the law requires us to. Administrative log entries may also survive deletion in a form that no longer identifies the deleted account.

The Privacy Policy describes everything we collect and how long we keep it. Questions about a deletion request can be sent to support@skoolride.app.